Legal

Terms of Service

Last updated 11 May 2025

Jove Club Limited · Company No. 15641675 · 85 Great Portland Street, First Floor, London, W1W 7LT

These Terms and Conditions apply to all dealings with Jove Club Limited (Company Number 15641675), a company incorporated in England and Wales with registered office at 85 Great Portland Street, First Floor, London, W1W 7LT (Jove Club, we, us, our). By creating an account or booking any event, session, or trip with us, you agree to be bound by these terms.

Important — trips

These terms apply to Jove Club training sessions, events, and general membership. Jove Adventure trips are governed by a separate set of terms, which apply in full and take precedence over these terms in relation to any trip booking. Read the Jove Adventure Terms →

Your key rights (summary)

Under the Consumer Contracts Regulations 2013, you can cancel within 14 days of making a booking. If services have already started (e.g. you attended an event), we may charge for what you've used.

Under the Consumer Rights Act 2015:

  • You can ask us to repeat or fix a service not carried out with reasonable care and skill, or get some money back if we can't fix it.
  • If a price hasn't been agreed upfront, what you're asked to pay must be reasonable.
  • If a time hasn't been agreed upfront, it must be carried out within a reasonable time.

For more information, visit citizensadvice.org.uk or call 0808 223 1133. This summary does not replace the full terms below.

1. Bookings

1.1 Making a booking

(a) You can book events, training sessions, and trips via our website using your account. All bookings are subject to availability and are only confirmed once full payment (or deposit, where applicable) has been received and a confirmation email has been sent to you.

(b) You must be at least 18 years old to make a booking.

(c) If you are booking on behalf of a group, you take responsibility for ensuring all participants are aware of and comply with these terms.

1.2 Pets

(a) Pets are only permitted at designated pet-friendly events. Pets must be domesticated, fully vaccinated, and must not exhibit signs of aggression.

(b) You are responsible for your pet at all times and agree to indemnify us against all claims arising from your pet's attendance. We reserve the right to refuse entry at our discretion.

2. Cancellations

Trips: Cancellation terms for Jove Adventure trips are set out in the Jove Adventure Terms, which govern all trip bookings. The terms below apply to training sessions and events only.

2.1 Cancelling your booking

(a) If you cannot attend a session or event, you must give at least 12 hours' notice by cancelling your booking on the website.

(b) If you cancel with the required notice, we will refund any fee paid.

(c) If you cancel without the required notice, or do not attend:

  • For paid bookings: you forfeit the fee paid.
  • For free events: we may suspend your right to book events for up to two weeks.

(d) Repeated failure to give adequate notice may result in suspension or termination of your account.

2.2 Cancellations by Jove Club

(a) We reserve the right to cancel events or sessions at our discretion, including due to insufficient numbers, safety concerns, or circumstances beyond our control.

(b) If we cancel a paid event or session, we will offer you either a full refund or an alternative date.

(c) We will not be liable for any additional losses, costs, or expenses arising from our cancellation of an event.

2.3 14-day cooling off period

(a) Under the Consumer Contracts Regulations 2013, you may cancel within 14 days of a booking and receive a full refund.

(b) If you have used any services during this period (e.g. attended an event), any refund will be reduced by the value of those services.

(c) To cancel under this right, contact us at hello@thejoveclub.com.

3. Payment

3.1 Fees

(a) All fees are as set out on our website at the time of booking.

(b) All fees must be paid at the time of booking and are non-refundable except as set out in these terms or as required by law.

3.2 Payment processing

We use Stripe to process payments. Payment processing is subject to Stripe's own terms and privacy policy, available at stripe.com/gb/checkout/legal. We are not liable for Stripe's security or performance.

3.3 Third party terms

Some services may involve third-party goods or services subject to their own terms, including 'no refund' policies. By instructing us to acquire such goods or services on your behalf, you agree to those third-party terms.

4. Risk

(a) You participate in all events and activities at your own risk.

(b) Events and activities may involve physical exertion and carry inherent risks including adverse weather, uneven terrain, and physical injury. You must evaluate whether your current fitness and skill level allow you to participate safely.

(c) If you have any injuries or medical conditions (including pregnancy), you must inform us before participating. You must not participate if doing so could increase your risk of injury or harm.

(d) If at any time you feel unwell, dizzy, or in pain, stop immediately and seek medical attention if needed. If you notice an unsafe situation or another participant with an injury, notify us immediately.

(e) You are responsible for bringing any equipment or items you need. We are not liable for loss, damage, or theft of your belongings.

(f) Information provided during events is general in nature and does not constitute medical, legal, financial, or business advice.

(g) We may ask you to sign an additional waiver before participating in certain activities.

5. Your representations

By making a booking, you confirm that you:

  • Are at least 18 years old.
  • Understand the risks of the activities you will participate in.
  • Are physically fit and able to participate safely.
  • Have disclosed any medical conditions or mobility issues that may affect your participation.

We may refuse to allow you to participate in an activity if we do not believe you are fit to do so, and we may not offer a refund in such circumstances.

6. Your obligations

(a) You must comply with Jove Club rules as published on our website from time to time.

(b) You must not behave illegally, cause nuisance to Jove Club or others, or act recklessly.

(c) You are solely responsible for the safety of your belongings at events.

(d) You must not damage any equipment or property at events and agree to indemnify us against claims arising from any such damage.

(e) In respect of the website, you must not: copy or reproduce content without consent; use it for illegal or fraudulent purposes; interfere with its operation; use automated tools; attempt to breach security; or act in a way that damages Jove Club's reputation.

7. Liability

(a) To the maximum extent permitted by law, Jove Club is not liable for loss or damage you suffer in connection with these terms or our services, unless caused by our deliberate act or negligence. No liability arises until you give us written notice and a reasonable opportunity to rectify the issue.

(b) Nothing in these terms excludes liability for fraud, intentional unlawful conduct, or death or personal injury caused by our negligence.

(c) To the maximum extent permitted by law, our liability is excluded for indirect, special, and consequential loss (including loss of revenue, profit, or goodwill), and is otherwise limited to the total fees you have paid to us up to the date the liability arose.

(d) All implied representations and warranties not expressly stated in these terms are excluded to the maximum extent permitted by law.

8. Indemnity

You agree to indemnify Jove Club against all losses, claims, expenses, damages, and liabilities arising from: any breach of these terms by you; any negligent, fraudulent, or criminal act or omission by you; or any event caused or contributed to by you.

9. Privacy and photography

(a) You agree to be bound by our Privacy Policy.

(b) Photos and video may be taken during events and activities for the purpose of promoting Jove Club across social media, our website, and other media.

(c) If you do not wish to be photographed or filmed, let us know before the activity begins and we will respect your request. You can also contact us at hello@thejoveclub.com.

10. Accounts

(a) To access most features of the website you'll need to register for an account. You must provide accurate, complete, and up-to-date information when registering.

(b) You are solely responsible for maintaining the security of your account and password, and for all activity that occurs under your account.

(c) We may suspend or cancel accounts at our discretion, including for failure to comply with these terms.

11. Membership

(a) When you book an event, session, or trip with Jove Club, you become a member of Jove Club. Membership is not a separate paid subscription — it is the status you hold as someone who has booked with us.

(b) We reserve the right to reject or terminate membership at our discretion, including where conduct has damaged or risks damaging Jove Club's reputation.

(c) We may update these terms at any time by posting changes on our website and notifying you by email. Continued use of our services after any update constitutes acceptance of the revised terms.

12. Disputes

12.1 Disputes between members

We are not responsible for disputes between members or third parties and have no obligation to participate or mediate.

12.2 Dispute resolution

Before commencing legal proceedings, the party raising a dispute must give the other written notice with reasonable details. Both parties must then use best efforts to resolve it in good faith within 14 days. If unresolved, either party may take legal action.

13. Notices

Notices must be in writing in English and delivered by email. Notice is deemed received 24 hours after sending, or when replied to — whichever is earlier.

14. General

Governing law

These terms are governed by the law of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.

Waiver

No waiver of any right is effective unless it is in writing and signed by the party granting it.

Severance

If any term is found to be void or unenforceable, it is severed to that extent. The remaining terms continue in full force.

Assignment

Neither party may assign or transfer rights or obligations under these terms without the prior written consent of the other.

Entire agreement

These terms constitute the entire agreement between the parties and supersede all prior negotiations or agreements relating to the same subject matter.

15. Interpretation

In these terms: singular includes plural and vice versa; references to a person include individuals, companies, and other entities; references to a document include it as updated from time to time; “£” means British pounds sterling; headings are for convenience only and do not affect interpretation; “includes” is not a word of limitation.

Jove Club Limited · Company No. 15641675 · 85 Great Portland Street, First Floor, London, W1W 7LT · hello@thejoveclub.com