Before you book
Book with confidence.
Everything that usually comes up before someone books, deposits, cancelling, who's leading the trip, in one place.
Deposits, balance, and instalments
Most trips are booked with a deposit to secure your place, with the remaining balance due 60 days before departure. You don't need to remember the date or dig out a payment link: the balance is charged automatically to the card you booked with, and we email you 7 days before and again the day before so you know exactly what is coming out and when. On most trips you can also split the balance into monthly instalments, no fees or interest, just tick the box at checkout. Each instalment is taken the same way, with the same notice. Your deposit is non-refundable from the moment you pay it.
Cancelling or changing your booking
If you cancel more than 60 days before departure, your balance won't be charged (or will be refunded if you've already paid it). Inside 60 days, no refund is due on any amount paid. If your plans change, get in touch, we can usually transfer your booking to someone else, or defer it to a later date, with our agreement.
Your instructors
Every trip is led by qualified instructors, all outdoor first aid trained. Groups are typically 6-10 people, small enough that you'll actually get to know everyone and your instructor gets to know you.
Coming on your own?
Almost everyone who books a Jove trip comes solo. It's the normal way people join us, not the exception, and it's one of the main reasons people keep coming back.
Insurance
We strongly recommend all participants take out travel and adventure activity insurance before booking, covering cancellation, medical expenses and emergency evacuation, and mountain rescue where relevant. Full detail is in our Jove Adventure Terms.
Payment
All major debit and credit cards are accepted, taken securely at checkout via Stripe. We never see or store your card details.
Full detail
This page is a plain-English summary. The binding terms are in our Jove Adventure Terms and Terms of Service. Still got a question? Get in touch or check our FAQs.